Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Vuravoom website, progressive web app and related services (together, the "Platform"). By creating an account or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.

Vuravoom is operated from the Republic of South Africa. The Platform is intended for users in South Africa.

1. What Vuravoom is

Vuravoom is an online marketplace and payment-protection service that connects learner drivers ("Learners") with independent driving schools and instructors ("Schools"). Vuravoom is not a driving school and does not provide driving instruction. Schools are independent third parties responsible for the lessons they deliver.

Vuravoom acts as an intermediary that holds Learner payments and releases them to Schools as lessons are delivered and confirmed (the "Escrow Service"), as described below.

2. Your account

You must provide accurate information and be at least 18 years old (or have the consent of a parent or legal guardian) to create an account. Sign-in is passwordless — via a one-time email link or Google sign-in — so you are responsible for keeping access to your email account secure. You are responsible for all activity under your account.

3. How the Escrow Service works

• When a Learner books and pays for a lesson package, the full amount is collected by Vuravoom through our payment provider and held — it is not paid to the School upfront.
• After each lesson, the School marks it as delivered and the Learner confirms it. If the Learner does not respond within 48 hours, the lesson is automatically confirmed.
• On confirmation, that lesson's share of the package is released to the School, less Vuravoom's commission. The final lesson releases any remaining balance so each booking settles in full.
• If a lesson is not delivered, the Learner may raise a dispute. Where a dispute is resolved in the Learner's favour, the relevant amount is refunded to the Learner.

4. Fees and commission

Listing on Vuravoom is free for Schools. Vuravoom charges a service commission on each lesson released to a School (currently 12% of the lesson value). The commission may change on notice. Learners pay the package price shown at checkout; the commission is deducted from the School's earnings, not added to the Learner's price.

5. Learners

You agree to:

• provide accurate information and attend booked lessons;
• confirm lessons honestly and promptly, and only raise disputes in good faith;
• communicate and pay through the Platform, and not arrange payment outside Vuravoom for lessons booked through it.

6. Schools

By listing on Vuravoom you confirm that you:

• hold all licences, permits and registrations required by law to operate a driving school and instruct learners in South Africa;
• will provide accurate verification documents and keep them current;
• will deliver lessons professionally, safely and as described, and maintain roadworthy, appropriately licensed vehicles;
• authorise Vuravoom to collect Learner payments on your behalf and to deduct commission before payout.

Verification by Vuravoom is a basic check of submitted documents and does not constitute a guarantee, endorsement or warranty of any School's competence, conduct or legal compliance.

7. Cancellations, no-shows and disputes

Lessons cancelled by a Learner less than 24 hours before the scheduled time may be treated as delivered. Where a School fails to deliver a lesson, the affected amount may be credited back or refunded. Vuravoom may, acting reasonably, resolve disputes and decide whether to release funds to a School or refund a Learner. These decisions are administrative and do not limit your other legal rights.

8. Payments

Payments are processed by our third-party payment provider (PayFast). Vuravoom does not store your full card details. Your use of the payment provider is also subject to their terms. Payouts to Schools are made by electronic transfer to the bank account they provide.

9. Reviews and content

Learners may leave reviews of Schools they have booked. Reviews must be honest and lawful. You grant Vuravoom a licence to display content you submit (such as reviews and School profile details) on the Platform. We may remove content that is unlawful, abusive or misleading.

10. Prohibited conduct

You may not:

• circumvent the Platform to avoid fees or payment protection;
• provide false information or impersonate others;
• use the Platform unlawfully, or attempt to disrupt or gain unauthorised access to it.

11. Limitation of liability

The Platform is provided "as is". To the maximum extent permitted by law, Vuravoom is not liable for the acts, omissions, quality or safety of any School or Learner, for the outcome of any driving test, or for indirect or consequential loss. Nothing in these Terms limits liability that cannot be excluded under South African law, including under the Consumer Protection Act, 2008.

12. Changes and termination

We may update these Terms from time to time; material changes will be notified through the Platform. We may suspend or close accounts that breach these Terms. You may stop using the Platform at any time.

13. Governing law

These Terms are governed by the laws of the Republic of South Africa, including the Electronic Communications and Transactions Act, 2002, the Consumer Protection Act, 2008, and the Protection of Personal Information Act, 2013 ("POPIA"). Disputes are subject to the jurisdiction of the South African courts.

14. Contact

Questions about these Terms? Email us at support@vuravoom.com.